Privacy Policy

1. Introduction

Kontrah Labs (“we,” “us,” or “our”) operates the website kontrahlabs.in and provides digital marketing services including performance advertising, AI SEO, creative strategy, WhatsApp & email marketing, and brand strategy consulting. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us through any channel including SMS/text messaging, WhatsApp, email, and phone.

By accessing our website or using our services, you consent to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our website and services immediately.

2. Information We Collect

We may collect the following types of information:

Personal Information You Provide

• Full name
• Email address
• Phone number (including mobile number)
• Business name and website URL
• Job title or role
• Advertising account details (shared during audit calls)
• Any other information you voluntarily provide through forms, calls, or messages

Information Collected Automatically

• IP address and browser type
• Device information and operating system
• Pages visited, time spent, and referring URLs
• Cookies and similar tracking technologies

Information from Third Parties

• Analytics providers (Google Analytics, Vercel Analytics)
• Advertising platforms (Meta, Google, LinkedIn) when managing your accounts
• Booking/scheduling platforms (GoHighLevel)

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Communicate with you about our services, including via SMS/text messages, WhatsApp, email, and phone
• Schedule and conduct strategy calls and audits
• Send service-related notifications and updates
• Send marketing communications (only with your explicit consent)
• Analyse website usage and improve user experience
• Comply with legal obligations

4. SMS/Text Messaging & WhatsApp Communications

When you provide your mobile phone number and opt in to receive communications from us, you consent to receive text messages (SMS/MMS) and/or WhatsApp messages from Kontrah Labs. These messages may include:

• Appointment confirmations and reminders
• Service updates and follow-ups
• Marketing and promotional messages (only if you have explicitly opted in)

Message frequency varies. Message and data rates may apply depending on your mobile carrier and plan.

Opting Out of SMS

You can opt out of SMS/text messages at any time by:

• Replying STOP to any text message you receive from us
• Contacting us at sang@kontrahlabs.in
• Requesting removal during any phone call or meeting

Opting Out of WhatsApp

You can opt out of WhatsApp messages at any time by:

• Sending “STOP” or “Unsubscribe” to our WhatsApp number
• Contacting us at sang@kontrahlabs.in

Your consent to receive SMS/WhatsApp messages is not a condition of purchasing any service from Kontrah Labs.

For SMS-related queries, contact us at sang@kontrahlabs.in or call +91-8310593910.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences
• Analyse website traffic and usage patterns
• Improve our website functionality

You can control cookie preferences through your browser settings. Disabling cookies may affect your experience on our website.

Third-party analytics services we use:

• Google Analytics (Google LLC)
• Vercel Analytics (Vercel Inc.)

These services may collect anonymous usage data subject to their own privacy policies.

6. Data Sharing and Disclosure

We do not sell your personal information to third parties.

We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist in operating our business (e.g., hosting, analytics, scheduling tools), subject to confidentiality agreements
• Legal Requirements: When required by law, regulation, legal process, or governmental request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you have given explicit permission

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Opt-out records and consent data are retained for a minimum of 10 years to comply with carrier and regulatory requirements.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to or restrict processing of your data
• Withdraw consent at any time

To exercise any of these rights, contact us at sang@kontrahlabs.in.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete it.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.

13. Contact Us

If you have questions about this Privacy Policy, contact us at: